Technical Support Engineer – Commercial Chiller Equipment

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver technical support services to Trane Field Service Agencies, including necessary travel to job sites.

• Remotely troubleshoot commercial chillers.

• Conduct chiller service reports and analyze chiller data; organize documentation to facilitate data-driven decision-making.

• Collaborate with various Trane departments to enhance customer support and meet business unit goals.

• Create and technically evaluate Help Center solutions.

• Travel up to 15% for troubleshooting, training, field support, and assistance with new product development.

• Oversee customer interactions regarding Trane chillers.

• Aid in root cause analysis and defect resolution.

• Write and review product literature and assist in training sessions.

• Act as a subject matter expert on chiller components or applications, serving as a resource for internal team members.

• Lead or participate in field quality problem-solving initiatives and field service communication teams.

• Ensure technical service operations meet quality standards and customer satisfaction expectations.

• Participate in quality audits, design review teams, and technology transfer activities.

• Identify trends in field problems and relay information to Quality for product enhancement.

• Propel quality improvement projects and engage in new product development as the representative voice of the field.

• Support Mission Critical customers with chiller startups, commissioning, and servicing, including after-hours support when scheduled.

• Make data-driven decisions aligned with department objectives and requirements.

⛳️ Requirements

• A minimum of 10 years of experience in servicing HVAC equipment and systems is preferred but not mandatory.

• An associate or bachelor's degree is preferred but not mandatory.

• Professional training on a range of Trane equipment.

• Willingness to travel up to 10%.

• Ability to identify problems, gather data, establish facts, and draw valid conclusions.

• Understanding of and ability to apply temperature, pressure, and basic electrical principles.

• Proficiency in using Microsoft Office software.

• Working knowledge of handheld devices such as smartphones and iPads.

• Capability to manage support cases using Remedy software.

• Ability to meet the physical demands associated with typical HVAC equipment service tasks.

• Proficient in troubleshooting complex refrigeration and electrical systems.

• Current knowledge of Trane Unitary Commercial products, including their installation, operation, maintenance, service, and repair.

• Familiarity with Large Unitary Products and BAS systems is advantageous but not required.

• Ability to prioritize multiple high-priority customer cases effectively.

• Flexibility to occasionally work extended hours.

• Capability to meet both short- and long-term deadlines.

• Ability to address the needs of both internal and external customers.

• Consistent and reliable attendance is essential.

• Ability to thrive in a team-based environment.

• Competence in making decisions, learning, rational thinking, and exercising sound judgment.

🏝️ Benefits

• Benefits start on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.

• Coverage for fertility and adoption/surrogacy assistance.

• 401K matching up to 6%, plus an additional 2% core contribution, totaling up to an 8% company contribution.

• 15 vacation days.

• 9 paid holidays.

• 3 floating holidays.

• Sick leave available.

• Options for volunteer leave.

• Parental leave options provided.

• Opportunities for education and training through company programs.

• Tuition assistance available.

• Support for student debt.