Technical Support Engineer – Commercial Chiller Equipment

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver technical service assistance to Trane Field Service Agencies

• Remotely diagnose issues with Trane commercial chillers

• Conduct chiller service reporting and data analysis

• Organize gathered data, reports, and records to facilitate data-driven decision-making

• Collaborate with various Trane functional areas to provide customer support and meet business-unit goals

• Create and technically evaluate Help Center solutions

• Travel up to 10–15% for troubleshooting, training, field support, and new product initiatives

• Oversee and guide customer interactions regarding Trane chillers

• Support root cause analysis and defect resolution efforts

• Draft and review product literature while assisting with training sessions

• Act as a subject matter expert on chiller components or applications

• Lead or contribute to field quality problem-solving initiatives and field service communication teams

• Ensure adherence to quality standards for technical service processes and customer satisfaction

• Engage in quality audits, design review teams, and technology transfers

• Identify trends in field problems and relay failure information to Quality for product enhancements

• Spearhead quality improvement initiatives and contribute to new product development as the voice of the field

• Assist Mission Critical customers with chiller startups, commissioning, and maintenance

• Provide support outside normal business hours when scheduled

• Make data-informed decisions aligned with departmental needs and future objectives

⛳️ Requirements

• Preferred: 10+ years of experience in servicing HVAC equipment and systems

• Preferred: Associate or Bachelor’s degree

• Professional training on various Trane equipment is required

• Willingness to travel up to 10%

• Ability to identify problems, gather data, establish facts, and draw valid conclusions

• Knowledge and application of temperature and pressure theories

• Understanding and application of fundamental electrical theories

• Proficient in Microsoft Office software

• Familiarity with handheld devices such as smartphones and iPads

• Competence in managing support cases using Remedy software

• Capability to meet the physical demands of standard HVAC service routines

• Exceptional written and verbal communication skills

• Proficient in troubleshooting complex refrigeration and electrical systems

• Current knowledge of Trane Unitary Commercial products, including installation, operation, maintenance, service, and repair

• Additional familiarity with Large Unitary Products and BAS systems is advantageous but not mandatory

• Ability to prioritize multiple high-priority customer cases

• Flexibility to occasionally work extended hours

• Ability to meet both short- and long-term deadlines

• Capability to address the needs of internal and external customers

• Dependable and regular attendance is essential

• Ability to thrive in a team environment

• Capacity to handle stress while maintaining a friendly and cooperative demeanor

• Ability to make sound decisions, learn, think critically, and exercise good judgment

🏝️ Benefits

• Health insurance for you and your family from day one

• Comprehensive wellness programs with generous incentives

• Fertility coverage

• Adoption/surrogacy assistance

• 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution)

• 15 vacation days

• 9 paid holidays

• 3 floating holidays

• Sick leave

• Options for volunteer leave

• Parental leave options

• Educational and training opportunities through company programs

• Tuition assistance

• Support for student debt

• Flexible work arrangements

• Comprehensive benefits and programs