Technical Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and enhance professional excellence in customer support services for all clients.

• Ensure customer satisfaction by meeting or surpassing internal KPI targets and expectations.

• Play a critical role in maintaining smooth and secure business operations while fostering lasting relationships.

• Uphold a professional, courteous, and customer-oriented demeanor while engaging on chats, calls, and tickets.

⛳️ Requirements

• Proficient knowledge of major operating systems - Linux/UNIX, Windows, and macOS.

• Familiarity with virtualization technologies, specifically VMware and Hyper-V.

• Experience in troubleshooting BIOS/UEFI and conducting system boot diagnostics.

• Hands-on capability with Linux commands and troubleshooting using PuTTY/SSH.

• Basic system log analysis skills beyond Event Viewer (e.g., /var/log/, application logs).

• Troubleshooting experience with Windows server and workstation hardware.

• Proficient in managing and administering Windows Server Core (roles and features, disk management).

• Knowledge of Active Directory permissions (ACLs) and Group Policy.

• Acquainted with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.

• Understanding of file systems (NTFS, FAT, ext4), permissions, and backup & recovery methodologies.

• Basic knowledge of MS Exchange Server, MS SQL, and Oracle DB commands.

• Familiarity with the OSI model and experience troubleshooting the network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc.).

• Experience in configuring firewall rules and troubleshooting blocked ports, as well as identifying latency and packet loss issues.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive benefits packages.

• Opportunities for professional growth.

• An inclusive working environment.

• Options for internal mobility.