Technical Support Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Quickly and effectively address customer inquiries, offering technical support and troubleshooting assistance through multiple channels (email, phone).

• Develop and analyze SQL queries to diagnose and rectify customer issues associated with data reconciliation.

• Work closely with our development team to escalate and resolve intricate technical challenges.

• Record customer interactions and help enhance our knowledge base for ongoing improvement.

• Keep informed about our software updates and new features to provide optimal support to our clients.

⛳️ Requirements

• Strong proficiency in SQL and a solid understanding of database management.

• Excellent analytical and problem-solving capabilities.

• Outstanding communication skills with the ability to convey technical concepts to non-technical audiences.

• Proficient communication skills in both English and Spanish.

• Familiarity with Python and AWS services is a plus.

• Prior experience in a technical support role, ideally within a software or SaaS environment.

• A proactive mindset and a dedication to providing exceptional customer service.

• Experience using Zendesk.

🏝️ Benefits

• A well-funded and established startup with ambitious goals and competitive salary packages.

• An entrepreneurial culture where innovation, collaboration, and pushing boundaries are part of the daily routine.

• Open lines of communication with management and company leadership.

• Small, agile teams that make a significant impact.

• An annual allowance of 500 USD for personal development and learning opportunities.