Technical Support Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Investigate technical issues: analyze customer reports to identify the root cause

• Automate with AI: utilize AI and Claude Code daily to streamline repetitive processes

• Collaborate across teams: serve as the connection point between Customer Success and Engineering

• Document and track: transform your daily learnings into actionable proposals for process improvement

⛳️ Requirements

• You have at least 2–3 years of experience in a technical support role or similar

• You possess excellent knowledge of SQL

• You have a solid understanding of fundamental database concepts and web communications (HTTP, REST, OAuth)

• You communicate effectively with various stakeholders (software engineers, customer success, sales, external providers, etc.)

• You are a native Italian speaker

• You are a curious individual with a desire to learn and grow continuously

• You are detail-oriented: you understand that the little things make a difference

• You are tech-savvy: you enjoy getting hands-on and truly understanding how things work

• You have a positive and collaborative attitude: you bring energy and a good mood to the team

🏝️ Benefits

• Meal vouchers (8€/day)

• Welfare budget (€400)