Technical Support Engineer

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Act as the main point of contact for escalations in Tier II technical support.

• Provide prompt and effective solutions that guarantee customer satisfaction.

• Analyze and troubleshoot Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, as well as web-based applications.

• Work collaboratively with Product Development, Professional Services, and other cross-functional teams to investigate and resolve intricate technical issues.

• Cultivate and sustain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server.

• Record troubleshooting procedures, root causes, and solutions in the company’s knowledge base.

• Recognize recurring issues and provide insights to enhance product quality, support processes, and customer experience.

• Engage in ongoing technical training and knowledge-sharing activities.

⛳️ Requirements

• A minimum of 2 years of experience in technical support, application support, software development, IT support, or related technical positions.

• Preferably experienced in supporting enterprise software solutions like Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms.

• Strong knowledge of Microsoft SQL Server.

• Basic to intermediate skills in writing SQL queries for troubleshooting and data analysis.

• Familiarity with web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms.

• Knowledge of HTML, CSS, JavaScript, XML, and REST-based APIs.

• Exposure to object-oriented programming concepts or scripting languages is advantageous.

• Experience with .NET is beneficial, though a willingness to learn is equally appreciated.

• Proficient in configuring virtual machines and remote desktop connections.

• Excellent written and verbal communication skills, capable of conveying technical concepts to both technical and non-technical audiences.

• A curious, persistent individual with a passion for learning new technologies and addressing challenging technical issues.

• A customer-centric approach with a dedication to providing outstanding service.

• Relevant certifications in Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are advantageous but not mandatory.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• Voluntary Disability Insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• 401(k) with Company Match.

• Teladoc Virtual Healthcare.

• Health Advocate Program.

• Paid Holidays and Generous PTO—we encourage you to utilize it!

• Flexible work environment characterized by accountability and trust.

• Opportunities for continuous technical education and career growth.