Technical Support Engineer

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Provide problem-solving and fault-finding assistance via phone and email for installers and customers.

• Create cases in the CRM system to monitor and address customer inquiries.

• Respond to technical inquiries regarding products.

• Collaborate with service, sales, and repair center teams to ensure efficient case resolution.

• Develop, update, and manage technical documentation related to the commissioning of our products.

• Support the enhancement of the technical support processes within the business.

• Assist in Sales Exhibitions and Trade Fairs.

• Coordinate with International Technical Support.

⛳️ Requirements

• A relevant qualification in electronic engineering or a comparable field in renewable energy.

• Experience in the Solar and power generation industry is a plus.

• A strong technical understanding of inverter and battery products.

• A solutions-oriented mindset.

• A willingness to provide customer support as needed.

• A robust work ethic.

• Prior experience in a position that involved inter-departmental communication and coordination is advantageous.

• Ability to work both independently and as part of a team.

• Fluency in Estonian is essential.

• Proficiency in English is preferred.

🏝️ Benefits

• Comprehensive training and development opportunities.

• A dynamic work environment with a focus on innovation.

• Competitive salary and performance-based incentives.

• Opportunities for career advancement within the company.