Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Managed customer support in a technical role.

• Collaborated with a remote team consisting of 5-10 members.

• Developed scripts to diagnose technical issues.

• Handled refunds, credits, and charges through Stripe.

• Led a technical customer support team.

⛳️ Requirements

• Over 1 year of experience in a technical support position.

• At least 1 year of experience in Blockchain or equivalent personal projects.

• Proficient in scripting with multiple languages such as Python, GoLang, Ruby, and Bash.

• Strong understanding of internet core protocols, including DNS, TCP/SSL, and HTTP.

• Familiarity with the Ethereum JSON RPC specification: https://eth.wiki/json-rpc/API.

• Experience managing infrastructure as code, preferably with Terraform and Ansible, though Salt, Puppet, or Chef experience is acceptable.

• Expertise in administering Linux systems.

• Knowledgeable in proactive alerting and monitoring technologies.

• Experienced in technical customer support, including troubleshooting and using CLI tools on Linux.

• Capable of setting up unfamiliar software effectively.

• Highly thorough in debugging and documenting issues for cross-team communication.

• Skilled at anticipating and resolving complex problems before they affect multiple customers.

• Experienced in documenting processes and sharing knowledge with others.

🏝️ Benefits

• Offers equity.

• Provides bonuses.