Technical Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of comprehensive technical troubleshooting and field diagnostics encompassing networking, edge devices, infrastructure, and system integrations.

• Diagnose root causes of system and network problems, drive resolutions, and proactively manage risks to avert future occurrences.

• Ensure reliable, secure, and scalable network and infrastructure environments across both cloud and hybrid deployments.

• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and associated infrastructure components.

• Oversee networking elements including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.

• Monitor system and network performance, lead incident response efforts, and guarantee high availability for real-time video streaming and AI workloads.

• Collaborate cross-functionally with Engineering, QA, and Product teams to identify defects, validate solutions, and enhance overall platform reliability.

• Organize testing and validation of new hardware and software in production-like, real-world settings.

• Develop scripts, tools, and automation to refine diagnostics, monitoring, and support workflows.

• Produce and maintain technical documentation, investigation logs, and internal knowledge resources.

⛳️ Requirements

• 1–3 years of experience in technical support, systems engineering, networking, or IT operations.

• Foundational knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE).

• Capability to troubleshoot technical challenges with urgency, structure, and sound judgment in live environments.

• Strong analytical skills coupled with clear documentation abilities.

• Eagerness and aptitude to learn new technologies related to networking, infrastructure, and edge systems.

• Experience in supporting IP camera systems, video platforms, or edge-connected devices.

• Familiarity with Linux-based environments.

• Exposure to scripting or automation (Python or similar).

🏝️ Benefits

• Evening and late-night shifts are eligible for shift differential pay.