Premier Support Engineer – Dynamics

This is a fully remote position, open to applicants in United States.

📋 Description

• Support clients in the deployment, management, and troubleshooting of Microsoft technologies.

• Address intricate technical challenges within Microsoft Dynamics.

• Manage support tickets ranging from basic to advanced levels while driving resolutions.

• Emphasize performance metrics to uphold elevated client satisfaction.

• Work in collaboration with Premier Support Engineers and Escalation Engineers to resolve tickets and exchange best practices.

• Provide data and insights for enhancements in service delivery.

• Expand technical expertise and maintain thorough documentation.

• Diagnose Microsoft technology issues and deliver prompt, effective solutions.

• Keep a record of troubleshooting procedures and ensure clients are informed.

• Recognize opportunities for service enhancements and contribute to Knowledge Base articles.

• Evaluate ticket trends and suggest preventive modifications.

• Maintain ongoing communication with clients and advocate for their needs.

• Oversee client systems and provide guidance on avoiding technical difficulties.

• Create and update technical documentation for both internal and client use.

• Advocate for and support AI tools.

• Convey technical issues effectively to both technical and non-technical audiences.

• Pursue relevant certifications, share expertise through training and mentoring, and implement new skills to enhance daily operations.

⛳️ Requirements

• Over 4 years of experience working with Microsoft technologies.

• More than 3 years of experience with Windows Server.

• In-depth knowledge of Microsoft Dynamics.

• Proven technical writing capabilities.

• Ability to thrive in a virtual work setting.

• Must be a resident of the United States.

• Legally authorized to work in the United States.

• Must be capable of working independently without requiring employment sponsorship.

🏝️ Benefits

• Opportunity to pursue relevant certifications to stay updated in Microsoft technologies.

• Share newfound knowledge with the team through training and mentoring.

• Opportunities for professional growth.

• Flexible remote work arrangement.