Technical Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as the primary contact for incoming customer support inquiries

• Resolve technical issues efficiently

• Work in conjunction with Sales, Solution Consultants, Engineering, and Product Management

• Keep clients informed about the progress of their open requests

⛳️ Requirements

• 2-3 years of prior experience in technical customer support

• Strong customer service background and exceptional communication skills

• Keen attention to detail

• Ability to quickly grasp and understand technical concepts

• Familiarity with Salesforce and/or a DevOps pipeline

🏝️ Benefits

• Participation in on-call/weekend rotations

• Occasional early morning or evening meetings to collaborate with international teams