Technical Customer Support Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver technical support through phone, email, and various customer channels.

• Diagnose issues related to mobile devices, SIM cards, network connectivity, and account management.

• Assist customers with activation, setup, subscriptions, billing inquiries, and service-related questions.

• Convey technical concepts in a clear and comprehensible manner.

• Investigate complex issues utilizing available resources.

• Accurately document interactions with customers.

• Refer advanced technical problems to higher-level support when necessary.

• Provide an exceptional customer experience with empathy and professionalism.

⛳️ Requirements

• A minimum of 2 years of experience in customer service or technical support.

• Background in telecommunications, mobile networks, service desk environments, ISP support, device support, or similar technical fields.

• Proficient troubleshooting and problem-solving abilities.

• Excellent proficiency in written and spoken English.

• Exceptional customer service skills.

• High level of emotional intelligence and empathy.

• Capability to maintain composure in complex customer situations.

• Strong attention to detail.

• Comfortable working independently in a remote setting.

🏝️ Benefits

• Equipment provided by the company.

• Fully remote work position.

• Weekly payments in USD.

• Competitive hourly rate of $6.50 USD.

• Collaborate with an international team.

• Supportive and people-oriented culture.

• Opportunities for growth within an expanding organization.