Technical Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Provide exceptional support to our open-source users and enterprise clients through various channels, such as chat, forums, GitHub, and phone.

• Cultivate extensive technical knowledge in GitOps, Argo, and Akuity’s products.

• Diagnose, troubleshoot, and resolve customer inquiries swiftly and accurately.

• Identify recurring support issues and escalate them to engineering when necessary.

• Assist in developing and refining our support playbook, processes, and systems.

• Contribute to enhancing Akuity’s documentation to improve the customer experience.

⛳️ Requirements

• Over 2 years of experience in a customer-facing support position.

• Experience in configuring and troubleshooting Kubernetes infrastructure.

• Practical experience with Argo CD in a professional environment.

• Understanding of the software development lifecycle, CI/CD pipelines, or GitOps principles.

• A genuine enthusiasm for engaging directly with users and the capability to communicate context clearly and thoughtfully.

• Excitement for serving as the primary contact for both open-source and enterprise clients.

• A proactive and strategic approach, anticipating challenges and designing scalable solutions.

• Strong systems thinking abilities and a commitment to identifying root causes.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development