This is a fully remote position, open to applicants in Brazil, +5 more states.

• Deliver technical assistance via email for inquiries related to subscriptions, cancellations, pricing, and rates.

• Assist customers in navigating the application and comprehending its primary features and functionalities.

• Provide guidance to users for keyboard installation and configuration.

• Address and resolve basic keyboard-related challenges.

• Resolve customer issues, ensure satisfaction, and provide exceptional service.

• Collaborate effectively in a diverse multicultural and multilingual setting.

• Proficient communication skills in English and Spanish, with at least C1 level proficiency in both spoken and written forms.

• Minimum of 6 months experience in a customer support position.

• Technical knowledge or experience with technical products.

• Familiarity with software products or platforms.

• Experience in a startup environment.

• Capability to work independently with limited documentation, clear guidance, or established protocols.

• Strong adaptability and problem-solving abilities.

• Quick comprehension of new products and workflows.

• Personal computer equipped with a minimum of 8 GB of RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Resume submitted in English.

• Fixed schedule: Mon–Fri, 3 PM–11 PM GMT+3.

• Opportunity for full remote collaboration.

• Inclusive international workplace.

• Compensation provided in USD.

• Rewards for referring friends.

• Balance between project responsibilities and personal time.

• Internal health policy.

• Engaged leadership focused on your growth and long-term collaboration.

• Supportive environment for self-development.

• Culture based on trust, with no time-tracking requirements.

• Potential benefits and conditions defined by the engagement agreement; independent contractors may not qualify for all employee benefits.

Technical Support Consultant, Fluent in English & Spanish

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