Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide exceptional technical support through chats, emails, and phone interactions

• Diagnose intricate technical problems and escalate when necessary

• Serve as the main technical liaison throughout the lifecycle of live events

• Clearly escalate incidents, detailing impact, timeline, and steps to reproduce

• Utilize SQL, Grafana, OpenSearch, and additional tools to examine logs, APIs, and errors

• Work collaboratively with R&D, Product, Professional Services, and Account Management teams to improve the customer experience

• Facilitate seamless integration, onboarding, and troubleshooting for customer events while closely collaborating with internal teams

⛳️ Requirements

• Excellent English communication skills (minimum C1 level for both spoken and written)

• A minimum of 1–2 years of demonstrated experience in a Technical Support position

• Background as a Tier 2 Technical Support Engineer

• Exceptional problem-solving skills, coupled with a customer-centric mindset

• Bachelor’s Degree in Computer Science, Information Technology, or a related field (would be a significant advantage)

• Competency in reading and writing scripts in Python, Bash, or JavaScript (would be a significant advantage)

🏝️ Benefits

• Flexible working hours

• Opportunity to work fully remotely

• Inclusive international workplace

• Compensation offered in USD

• Incentives for referring friends

• Balance between project demands and personal time, alongside an internal health policy

• Supportive leadership focused on your growth and long-term collaboration

• Environment conducive to personal development

• A culture founded on trust, without time-tracking obligations