Technical Support Analyst – German Speaking

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Assume complete responsibility for issues reported by customers and ensure prompt resolution;

• Investigate, diagnose, troubleshoot, and find effective solutions for both hardware and software challenges;

• Deliver timely, reliable, and precise information to customers while adjusting communication style to suit their technical understanding;

• Adhere to standard procedures for escalating unresolved issues to the appropriate internal teams;

• Ensure resolution of contacts within established timelines while upholding high-quality standards in every interaction to support customer retention efforts;

• Refer service-related concerns to the appropriate department following company protocols;

• Maintain strict adherence to customer Data Privacy and Security policies;

• Engage and collaborate positively with team members, customers, and business partners.

⛳️ Requirements

• High school diploma;

• Demonstrated experience in a BPO and/or Customer Service setting;

• Exceptional proficiency in both German and English;

• Strong understanding of Microsoft Office products;

• Interest in electronics and technology.

🏝️ Benefits

• Competitive remuneration package;

• Cafeteria benefits via SZÉP Card;

• Private healthcare coverage through Medicover;

• Opportunities for training and professional development;

• A diverse, friendly, and international work environment;

• A modern office setting;

• Flexible remote working options.