Technical Success Manager – Public Sector

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Take ownership of customer adoption, onboarding, and ongoing success throughout the customer base.

• Record and document customer adoption and success metrics.

• Spearhead the adoption, optimization, and integration of New Relic products within customers’ business infrastructures.

• Collaborate with the Sales team to uncover revenue opportunities through upselling new services and renewing contracts.

• Advocate for new product features and relay customer feedback to product management and engineering teams.

• Maintain a comprehensive understanding of customers’ businesses and their technical environments.

• Conduct interactive product demonstrations for varied audiences, addressing real-time technical questions, and promoting platform adoption.

• Manage technical customer relationships and resolve technical issues promptly.

• Travel as necessary for this field-based position, with significant travel opportunities available.

⛳️ Requirements

• Minimum of 3 years of proven pre or post-sales experience in the software industry or direct experience with a Public Sector organization (e.g., Government Agency, Municipal Department, Public Utility, or State/Federal Enterprise).

• Interest in or prior experience with performance monitoring tools (infrastructure, application, web or mobile, user experience).

• Strong technical expertise coupled with a sales/customer-oriented mindset.

• Eagerness to learn new technologies.

• Ability to maintain up-to-date project plans and documentation.

• Fluent in English.

• Visa sponsorship is not available for this role.

• Must confirm identity and eligibility to work.

• Required to complete employment eligibility verification.

• A criminal background check is necessary.

• May need to pass an export compliance assessment.

• Bonus: familiarity with programming languages such as Java, .NET, Ruby, C, Python, Node.js, or Golang.

• Bonus: exposure to or interest in Kubernetes, containers, microservices, DevOps, or CI/CD practices.

• Bonus: experience with iOS and Android platforms and architectures.

• A Bachelor’s degree in Engineering/Computer Science or an equivalent qualification is preferred.

🏝️ Benefits

• Healthcare coverage.

• Dental insurance.

• Vision care.

• Parental leave and planning support.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time off.

• 11 paid holidays.

• Volunteer time off.

• Additional competitive benefits.

• Commission plan and target sales incentives.