Technical Success Manager, Italy

This is a fully remote position, open to applicants in France.

📋 Description

• Take charge of onboarding and implementation: Spearhead technical onboarding initiatives for new clients, collaborating with Presales to deliver customized solutions that ensure long-term success.

• Understand and assist customers: Cultivate a thorough understanding of each customer's users, systems, and workflows, and integrate this knowledge with Yousign’s solutions to create tailored integrations, address technical queries, and provide effective support.

• Ensure continuity and alignment: Enhance the customer relationship from onboarding to long-term success by serving as the primary technical partner. As the Single Point of Contact (SPOC) post-sale, you will manage the customer journey, track account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals, and upsells.

• Engage in strategic reviews: Lead and participate in Quarterly Business Reviews (QBRs) with Account Managers to assess account health, progress, and opportunities for growth.

• Advocate for the Voice of the Customer: Convert customer needs into clear, structured feedback for Product and Engineering, driving improvements and new feature development.

• Facilitate product evolution: Partner with Product and Engineering on adoption metrics and assist in introducing new functionalities to your accounts.

⛳️ Requirements

• Native-level proficiency in Italian is essential.

• Fluency in English is also necessary.

• Proficiency in French is advantageous.

• A minimum of 2+ years in a customer-facing technical position (e.g., Technical Success Manager, Customer Success Manager, Solutions Consultant, Sales Engineer, or Project Manager), with direct responsibility for onboarding, implementation, or success management in mid-market or enterprise accounts.

• Practical experience with API integrations and technical system implementations.

• Strong grasp of B2B SaaS products and business models.

• Excellent analytical and problem-solving skills, capable of understanding complex customer use cases and designing scalable, long-term solutions.

• Outstanding communication and stakeholder management abilities, effectively interacting with developers, product managers, and senior business leaders.

• Confident presenter with a proven history of delivering engaging and informative sessions to diverse audiences.

• Demonstrated project management skills, capable of managing timelines, coordinating teams, and achieving results.

🏝️ Benefits

• Swile card - Lunch Vouchers subsidized by 50% by Yousign = 10.50€.

• Alan - Health insurance: Basic coverage at €62.50/month, with 50% covered by Yousign.

• Life and disability insurance: Fully covered by Yousign.

• Axomove - Offers 4 complimentary consultations with physiotherapists to promote your musculoskeletal health.

• Transportation - Hybrid employees receive a 50% discount on public transportation passes.

• Leeto - A platform offering various benefits such as discounts on cinema tickets, theme parks, travel, sports, etc.

• Moka.care - 4 free therapy/coaching sessions and access to mental health resources.

• 10 RTT days per year.

• Menstrual leave policy, parental benefits, seniority days off, “journée de solidarité,” and more.

• 1 charity day per year, a budget for learning & development, and additional perks.