Strategic Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Be at the forefront of our operations, ensuring customers enhance the safety, efficiency, and sustainability of their practices using our IoT platform.

• Develop collaborative success plans with customers, detailing their goals, metrics, and timelines.

• Facilitate executive meetings with both our customers’ decision-makers and our executive team to review past achievements and align on future objectives.

• Conduct workshops with customers to gain insights into their current operations and propose workflow improvements.

• Acquire an in-depth understanding of the Samsara platform’s features and effectively communicate them to various businesses.

• Act as a mentor for the broader Customer Success and Support teams.

• Advocate for and integrate Samsara’s cultural principles as we expand globally.

⛳️ Requirements

• A minimum of 6 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preference for candidates with Enterprise SaaS experience.

• Strong ability to manage priorities and a high level of emotional intelligence.

• Willingness to travel for customer engagements, estimated at 25-40%.

• Experience in supporting or working with technical products.

• Solutions-focused with excellent problem-solving capabilities.

• Demonstrated success in building trust and communicating effectively with executives, as well as with Product and Engineering leadership, and everyday users of our software.

• A strong desire to exceed expectations, taking initiative, and thriving in a dynamic, fast-paced environment.

• Ability to maintain diplomacy, tact, and composure under pressure while addressing customer challenges.

• Bachelor's degree from an accredited four-year institution.

🏝️ Benefits

• Flexible working hours.

• Professional development stipend.

• Comprehensive health and parental leave plans.