Technical Service Manager – MENA

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Provide customer-centric technical support that enhances flock performance, optimizes product outcomes, and cultivates long-term relationships with clients.

• Promote customer satisfaction and loyalty by conducting regular, structured technical visits with key clients in line with business goals.

• Plan and execute customer site visits in response to operational needs, complaints, or customer inquiries, ensuring prompt and effective resolutions.

• Assist in the creation, implementation, and ongoing refinement of annual Product Improvement Plans to enhance product performance.

• Ensure that all technical visits, customer interactions, and follow-up actions are meticulously documented in the Aviagen Macro (CRM) system.

⛳️ Requirements

• A Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or a related field.

• At least 5 years of experience in a comparable technical or customer-facing position.

• Strong understanding of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.

• Familiarity with Veterinary, Incubation, and Nutrition fields is a plus.

• Experience with Microsoft Dynamics 365 CRM is preferred.

• Proficient in Microsoft Office applications and general internet-based tools.

• Excellent command of the English language, both written and verbal.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities