Technical Professional Services Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and oversee statements of work for customizations, white labels, client builds, and change orders.

• Collaborate with sales and post-sales teams to outline custom SOW engagements, establishing deliverables, timelines, and success criteria.

• Organize, coordinate, and lead the delivery of significant projects for global key accounts using in-house or outsourced contractors and ISVs.

• Develop a preferred/certified Integration partner program for sardineAI.

• Establish and maintain a vetted group of specialized contractors and consultants capable of executing custom fintech implementations - Source, screen, and onboard new contractors; negotiate rates and set up master service agreements (MSAs).

• Align contractor skills and availability with incoming project needs.

• Oversee contractor performance, provide constructive feedback, and maintain a quality scorecard system.

• Ensure compliance, security, and regulatory requirements pertinent to financial services are met by all contractors.

• Supervise project execution to guarantee on-time, on-budget, and high-quality delivery.

• Act as the escalation point for project-related issues and client inquiries.

• Conduct project retrospectives and apply continuous improvement methodologies.

• Handle the complete billing process for contractor engagements, including time tracking, invoice assessment, and payment processing.

• Manage project budgets, monitor margins, and report on the profitability of the professional services portfolio.

• Collaborate with finance and accounting to ensure precise revenue recognition and contractor payables.

• Develop and enhance operational processes, tools, and templates to expand the professional services function.

• Create and sustain reporting dashboards to monitor utilization, project health, and financial performance.

⛳️ Requirements

• 10+ years of experience in Professional Services or Product.

• 3–5+ years of experience in hiring and leading teams in rapidly growing environments.

• Extensive domain expertise in payments, fintechs, fraud, AML/KYC, or compliance.

• Proven experience in project scoping and financial operations, including the development of SOWs, MSAs, and managing project profitability.

• Mandatory ability to manage technical resources; must possess the technical fluency to oversee frontend, backend, and SQL-intensive projects and guide them to resolution.

• Excellent critical thinking abilities and capacity to source and integrate external expertise (contractors/consultants) into a seamless, high-quality delivery system.

• Outstanding executive presentation and communication skills, with a demonstrated ability to command a room.

• Willingness to travel up to 25%.

🏝️ Benefits

• Competitive compensation package including cash and equity.

• Early exercise option for all shares, including those not yet vested.

• Remote-first culture allowing work from anywhere.

• Flexible paid time off and a year-end break.

• Comprehensive health insurance, dental, and vision coverage for employees and their dependents - *applicable to US and Canada*.

• 4% matching contribution in 401k / RRSP - *applicable to US and Canada*.

• A MacBook Pro delivered directly to you.

• One-time stipend provided for home office setup — desk, chair, screen, etc.

• Monthly meal stipend.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.