Technical Product Support Specialist, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with enterprise clients through live chat, email, and direct communication channels.

• Maintain an extensive understanding of both internal resources and customer needs.

• Analyze and resolve intricate technical challenges.

• Utilize Moby as your assistant.

• Guide enterprise clients and their agencies on best practices.

• Collaborate closely with the account management team.

• Serve as a senior escalation point for the Technical Product Support team.

• Identify trends across support tickets.

• Contribute to the knowledge base to assist future customers.

⛳️ Requirements

• Over 3 years of experience in customer support, technical support, customer success, solutions, or any other client-facing technical position.

• A strong technical aptitude with considerable depth.

• Fluency in SQL is highly advantageous.

• A curious, problem-solving approach to challenges.

• A genuine interest in achieving positive customer outcomes.

• Ability to maintain composure in high-pressure situations.

• Outstanding written and verbal communication skills.

• Familiarity with platforms such as Intercom, HubSpot, Jira, or similar support and ticketing systems.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible working hours.

• Paid time off.

• Options for remote work.