Technical Implementation Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and resolve issues related to operational tools and integrations, including SSO, SFTP, and SCIM workflows.

• Assist in the launch and onboarding of new customer integrations.

• Troubleshoot technical challenges associated with system access, user authentication, and data flow.

• Collaborate closely with the Engineering team to escalate and address technical bugs.

• Create and maintain Standard Operating Procedures (SOPs), documentation, and internal playbooks.

• Spot opportunities to enhance operational efficiency through automation.

• Track operational metrics and assess trends in operational requests.

⛳️ Requirements

• 2-3 years of experience in implementation or customer-facing project management.

• Skill in converting technical language and requirements into clear, actionable tasks.

• A customer-focused mindset with a proven ability to uncover the underlying reasons behind customer needs.

• Responsibility for the success of projects and the outcomes for customers.

• Attention to detail to develop comprehensive and actionable project plans.

• Dedication to achieving continuous improvement.

🏝️ Benefits

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off and paid sick leave.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Disability and basic life insurance.

• Family-forming assistance.

• Mental health program.