Customer Success Engineer

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Serve as a reliable, strategic, and technical advisor to clients.

• Lead the complete Customer Success journey from onboarding through to expansion.

• Build and sustain relationships with stakeholders and senior leadership.

• Champion adoption and value while creating additional opportunities.

• Communicate effectively while collaborating across various teams.

• Monitor metrics utilizing the Customer Success Platform.

• Provide mentorship and coaching to team members.

⛳️ Requirements

• At least 5 years of experience in a related role with direct customer advocacy and engagement in post-sales.

• A customer-centric approach with excellent communication and relationship management abilities.

• Demonstrated success in working with large, complex enterprises.

• Familiarity with Observability, Logs, Metrics, IT Operations, and Security.

• Proven capability in driving ongoing product value.

• Willingness to travel as required (up to 15%-20%).

• Reside in Chicago or St. Louis.

🏝️ Benefits

• Health, dental, and vision insurance.

• Short-term disability coverage.

• Life insurance benefits.

• Paid holidays.

• Paid time off.

• Fertility treatment assistance.

• 401(k) plan.

• Equity options.

• Eligibility for a discretionary company-wide bonus.