Technical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with district IT teams from inception to completion to ensure a smooth setup and rollout of rostering via ClassDojo, enabling teachers and school leaders to effortlessly configure their schools within the platform.

• Analyze data from districts to confirm it aligns with the requirements and formatting needed by end customers.

• Partner with district IT stakeholders to identify and resolve any discrepancies in the received data.

• Work closely with your account team, district IT, and customer support, actively communicating project progress, highlighting risks, and suggesting solutions.

• Ensure comprehensive documentation is maintained and project statuses are updated for internal team members across various implementation projects and timelines.

• Implement robust quality assurance processes.

⛳️ Requirements

• Minimum of 1 year of experience in K-12 SIS integrations (API, Plug-ins, SFTP, etc.).

• Demonstrated experience in data cleansing and quality assurance.

• Proven capability to independently oversee a large number of projects under tight deadlines while maintaining high levels of organization and accuracy.

• Excellent written and verbal communication skills.

• Strong empathy and emotional intelligence when collaborating with busy district IT team members and leaders.

• Background in edtech or experience with products designed for children or educators.

• Quick learner with the ability to grasp new technologies and products rapidly.

• Proficiency in tools such as Asana, Google Sheets/Excel, Notion, and Zendesk.

🏝️ Benefits

• Competitive hourly rate.

• Options for remote work.

• Opportunities for professional development.