Technical Customer Success Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Take charge of customer relationships, acting as the primary contact for their needs, priorities, and technical setups.

• Oversee customer onboarding and integration, ensuring new clients are operational swiftly and efficiently.

• Assist customers in understanding how Blockaid's product fits into their existing environments.

• Provide guidance and education to customers with your expertise in blockchain technology.

• Conduct training sessions, product demonstrations, and proactive follow-ups.

• Anticipate potential risks before they escalate into issues, actively managing customer satisfaction, product utilization, and strategic long-term planning.

• Work collaboratively across Product, Engineering, and Customer Success teams.

• Review technical documentation and troubleshoot integration challenges with clients without the need for production code.

• Help shape the Customer Success function as one of the initial hires in this area.

⛳️ Requirements

• Minimum of 4 years of quota-carrying experience as an Account Executive, selling SaaS, PaaS, or IaaS solutions to enterprises and C-level executives.

• Demonstrated success in sourcing, developing, negotiating, and finalizing large-scale enterprise technology agreements.

• Strong enthusiasm and knowledge of the crypto, blockchain, and Web3 landscape.

• Familiarity with sales qualification methodologies, including MEDDPICC and Value Selling.

• Proven ability to create long-term account strategies and encourage deep technology adoption.

• Experience in cross-functional selling, collaborating with both technical (R&D/Product) and business stakeholders.

• Exceptional listening, verbal, and written communication skills, capable of translating complex customer challenges into value-driven solutions.

• Self-motivated with the ability to implement new ideas independently in a dynamic, high-growth startup environment.

• Strong expertise in CRM systems and contemporary sales tools, encompassing forecasting, dashboards, and reporting.

• Familiarity with modern sales technology stacks, such as SFDC, Gong, Granola, Claude, or advanced CRM configurations.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunity to collaborate with the local team in Singapore.

• Focused work with APAC and regional clients.

• Ownership and independence in a fast-paced, high-growth startup setting.