Customer Success Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary technical authority on the Cyera Platform

• Build trusted advisor relationships with customers ranging from practitioners to executives

• Facilitate customer adoption through effective onboarding and training sessions

• Comprehend customer needs, challenges, and their desired business outcomes

• Create and present tailored use cases using a consultative methodology

• Encourage sustained platform usage, customer value, ROI, continuous engagement, and growth

• Identify and address obstacles to customer success in partnership with colleagues

• Champion customer feedback to influence Cyera’s product roadmap and development

• Assist in customer education through self-paced training materials

• Diagnose and resolve technical issues impacting customers

• Track and communicate customer health, usage metrics, and overall satisfaction

• Formulate joint success strategies with customers

• Record and disseminate best practices both internally and externally

• Mentor colleagues and aid in their professional growth

• Engage in the interviewing and onboarding process of new team members

• Conduct Quarterly Business Reviews to assess progress and identify areas for improvement

⛳️ Requirements

• Associate's degree or equivalent experience is mandatory

• Bachelor's degree in Computer Science or related field is preferred

• 12 years of experience demonstrating strong project management skills, enabling effective planning, organization, and execution of multiple projects simultaneously while maintaining attention to detail

• Self-motivated individual who excels in a dynamic, fast-paced, and deadline-driven startup environment

• Results-driven mindset with a proven history of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention

• Prior experience working alongside Development teams

• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and practical experience with cloud environments

• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions)

• Familiarity with programming or scripting languages and understanding of APIs and web services

• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience is preferred

• Previous experience in a software company in a technical customer-facing role is essential

• Proven track record of managing customer relationships, including onboarding, renewal, and expansion

• Self-driven, proactive, and creative team contributor

• Exceptional interpersonal and customer relations abilities

• Clear and concise verbal and written communication skills

• Proficient in leading executive meetings and technical workshops

• Capable of working independently and addressing complex challenges with minimal documentation

🏝️ Benefits

• Opportunity to work remotely, with reimbursement for office setup

• Competitive salary package

• Paid holidays and sick leave

• Comprehensive health, vision, and dental insurance

• Potential for merit increases based on individual or company performance, tenure, and other discretionary factors

• Possible equity or benefits as applicable