Senior Technical Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with sales and product teams to effectively onboard customers and enhance their value experience.

• Establish and maintain robust relationships with clients, serving as their primary point of contact.

• Serve as a subject matter expert on IONIX products.

• Assist clients in overcoming current challenges using IONIX technology.

• Create and implement customer success plans that align with client objectives.

• Ensure client satisfaction with the products and services provided.

• Advocate for clients within the organization.

• Comprehend customer needs and influence the IONIX product roadmap.

⛳️ Requirements

• Over 5 years of experience in a customer-facing management technical role.

• Proven experience working with large enterprises and managing complex customer interactions.

• Background in cybersecurity vendor operations.

• Excellent organizational and project management abilities.

• Capability to work independently as well as collaboratively within a team.

• Demonstrated deep technical knowledge of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI).

• Solid understanding of web security concerns, requirements, and technologies.

• Previous experience in a startup environment is a plus.

🏝️ Benefits

• Full-time employment.

• Remote work opportunity from the US East Coast.

• Chance to collaborate with global enterprise clients around the world.

• A diverse and dynamic startup culture.

• Opportunity to contribute to the development of next-generation cybersecurity technology.