Technical Customer Success Associate/Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• **Primary Responsibilities**

• **Technical Implementation (50%)**

• - Set up and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs.

• - Establish connections between SwiftMR and MRI systems, integrating it with PACS while managing network and DICOM configurations for effective interoperability.

• - Apply your knowledge of TCP/IP and DICOM networking to diagnose and support efficient data transmission and connectivity.

• - Oversee SwiftMR’s cloud-based operations to guarantee secure and dependable performance for healthcare facilities.

• **Customer Support & Troubleshooting (50%)**

• - Serve as the main technical resource for clients, offering application support and resolving technical challenges.

• - Deliver comprehensive troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations.

• - Create and maintain documentation of implementation processes and troubleshooting guides to aid clients in self-support.

• - Conduct regular follow-ups to ensure clients are maximizing SwiftMR’s features and achieving their desired outcomes.

⛳️ Requirements

• **Primary Responsibilities**

• **Technical Implementation (50%)**

• - Set up and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs.

• - Establish connections between SwiftMR and MRI systems, integrating it with PACS while managing network and DICOM configurations for effective interoperability.

• - Apply your knowledge of TCP/IP and DICOM networking to diagnose and support efficient data transmission and connectivity.

• - Oversee SwiftMR’s cloud-based operations to guarantee secure and dependable performance for healthcare facilities.

• **Customer Support & Troubleshooting (50%)**

• - Serve as the main technical resource for clients, offering application support and resolving technical challenges.

• - Deliver comprehensive troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations.

• - Create and maintain documentation of implementation processes and troubleshooting guides to aid clients in self-support.

• - Conduct regular follow-ups to ensure clients are maximizing SwiftMR’s features and achieving their desired outcomes.

• **Qualifications**

• - 5+ years in a technical or application support role within healthcare IT.

• - Strong proficiency in TCP/IP networking and DICOM networking.

• - Experience with MRI systems, PACS, and imaging software; PACS support experience is highly desirable.

• - Excellent problem-solving abilities, capable of independently diagnosing and resolving complex technical issues.

• - Outstanding communication skills with a client-centric approach and the ability to convey technical concepts to non-technical users.

• **Preferred Experiences (Nice to Have)**

• - 10+ years in a technical or application support role within healthcare IT.

• - *Candidates demonstrating proven competencies may be elevated to the title of ****Technical Customer Success Manager**** upon the final offer.*

• - Experience with the implementation of radiology AI software in hospital environments.

🏝️ Benefits

• **Work Conditions and Environment:**

• - Employment Type: Full Time

• - Health Care Plan (Medical, Dental & Vision)

• - Paid Time Off (Vacation, Sick & Public Holidays)

• - Training & Development Opportunities

• - Remote work with occasional business travel required

• - Collaborate with team members across the nation and globally

• **Hiring Process:**

• - Document Screening

• - Competency-based Interview

• - Competency-based Interview

• - Culture-fit Interview

• - Onboarding