Technical Customer Care Specialist I

This is a fully remote position, open to applicants in Kansas, +3 more states.

📋 Description

• This position is REMOTE but LOCATION SPECIFIC.

• The Technical Customer Care Specialist will engage directly with clients through Phone, Email, Chat, and other electronic communication channels to address their application and product concerns.

• Responsible for handling routine customer inquiries related to product usage within VinSolutions.

• Utilize technical expertise to provide exceptional care to clients while following quality assurance protocols.

• Manage routine customer inquiries regarding product usage.

• Offer technical support on issues until they are resolved.

• Maintain expert-level knowledge of VinSolutions processes and procedures.

• Accurately record all customer information in the CRM tool.

• Coordinate communication with other departments as necessary to resolve client issues.

• Interact with key stakeholders to identify and address inquiries.

• Ensure appropriate follow-up to keep customers informed about the status of their issues.

⛳️ Requirements

• Minimum requirement: High School Diploma/GED.

• Typically, less than 2 years of experience in a similar field.

• Proficient in Microsoft Outlook, Word, and Excel.

• Ability to troubleshoot and document issues related to system performance and functionality.

• Excellent communication skills, both verbal and written.

• Strong problem-solving and troubleshooting abilities.

• Solid interpersonal skills and meticulous attention to detail.

• Willingness to accommodate extended hours, a flexible work schedule, and overtime as necessary, including weekends.

• Capability to work independently and collaboratively to achieve personal and business objectives.

• Preferred: College Degree.

• Technical background is beneficial.

• Demonstrates high levels of dependability and reliability.

• Ability to manage multiple, competing priorities and deliver results in a fast-paced environment.

• Experience with CRM case logging/Salesforce.

• Familiarity with interaction distribution systems such as Genesys Pure Cloud.

• Knowledge of the automotive industry is a plus.

🏝️ Benefits

• Employees are entitled to receive a minimum of sixteen hours of paid time off each month.

• Seven paid holidays during the calendar year.

• Additional paid time off available for bereavement leave.

• Time off granted to vote.

• Leave for jury duty.

• Volunteer time off.

• Military leave.

• Parental leave.

• Healthcare insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).