Technical Consultant, French & English

This is a fully remote position, open to applicants in France.

📋 Description

• Technical Consultants play a pivotal role in guiding our customers through their journey of product adoption, ensuring they meet their security and network transformation objectives.

• Implement security solutions such as SWG, CASB, ZTNA, DLP, and other SSE offerings as per the design provided by the Solution Architect.

• Configure security policies, establish user access controls, and integrate enterprise systems.

• Carry out policy migration and optimization to guarantee compliance and adherence to best practices.

• Execute pilot testing, user acceptance testing (UAT), and oversee the final rollout into production.

• Provide technical training and enablement to customer teams for effective product management.

• Offer ongoing technical assistance and troubleshooting support for complex issues.

• Conduct workshops on best practices and enablement sessions aimed at enhancing the skills of customer teams.

• Deliver continuous education and coaching regarding existing and new features to help customers maximize the solution's value.

• Serve as the technical point of contact after deployment, ensuring customers fully adopt, optimize, and expand their SSE solutions.

• Monitor solution performance and adoption, providing proactive recommendations to enhance efficiency, security, and compliance.

• Engage in business reviews and perform technical health checks to assess progress and identify gaps.

• Discover opportunities for expansion by evaluating additional use cases, security requirements, and feature utilization.

• Collaborate with Customer Success Managers, Sales, and Product teams to align solutions with customer goals.

• Document deployment processes, configuration settings, and optimization strategies.

• Contribute to the internal knowledge base pertaining to Professional Services and the best practices of Technical Account Managers.

• Mentor and coach fellow Technical Consultants and Technical Account Managers to enhance overall team expertise.

• Provide insights on customer pain points and feature requests to the Product and Engineering teams.

• Stay informed about industry security trends, emerging threats, and advancements in SSE products.

⛳️ Requirements

• Proficiency in English and French.

• Over 5 years of experience in a customer-facing technical position (such as Technical Consultant, Solution Architect, Technical Account Manager, or Sales Engineer).

• Strong foundation in network security, cloud security, and SSE/SASE solutions.

• Familiarity with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and Secure Web Gateway (SWG).

• Proficient in network protocols, authentication methodologies, and security frameworks.

• Practical experience with cloud platforms, including AWS, Azure, or Google Cloud.

• Strong troubleshooting and problem-solving abilities, with a customer-centric approach.

• Exceptional communication and presentation skills, capable of conveying technical concepts to diverse audiences.

• Experience in coaching and training customers to utilize technical products effectively.

• Ability to manage multiple accounts while focusing on critical customer needs.

🏝️ Benefits

• Retirement Plans.

• Medical, Dental, and Vision Coverage.

• Paid Time Off.

• Paid Parental Leave.

• Support for Community Involvement.