Technical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for delivering customer service and administrative support to assist Producers and the service team in maintaining current accounts and pursuing new business opportunities.

• Organizes prospect and customer files; establishes and processes inactive files; performs various filing tasks;

• Responds to phone calls and directs them to appropriate personnel; operates fax machines, scanners, printers, and copiers;

• Aids the service team in creating marketing materials, proposals, and presentations for prospects and clients;

• Enters prospect and customer information into relevant applications;

• Provides word processing support as needed;

• Inputs data into the agency management system;

• Oversees inventory and manages the ordering of all frequently used office supplies;

• May handle agency billing and process check requests;

• Adheres to agency management system data standards and ensures data integrity by entering and maintaining complete and accurate information;

• Performs other assigned duties.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Up to 2 years of relevant work experience.

• Strong verbal and written communication skills.

• Excellent customer service abilities, including telephone etiquette and active listening.

• Effective problem-solving and time management skills.

• Intermediate typing proficiency (30-35 wpm).

• Capable of working collaboratively within a team and promoting teamwork.

• Ability to prioritize tasks for multiple projects and deadlines.

• Proficient in Microsoft Office Suite.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and advancement.

• Supportive and collaborative work environment.