Technical Application Specialist, Immunoassay – Clinical Chemistry

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Serve as the primary point of contact for Abbott Diagnostics’ most complex instruments, providing assistance to ADD customers and field personnel.

• Execute onsite integration of instruments and assays, along with training sessions.

• Diagnose and resolve issues with instruments and reagents either onsite or via phone support.

• Record details in the complaint handling system.

• Conduct entrance interviews with customers to identify their needs and confirm expectations.

• Support customers in meeting regulatory and validation requirements.

• Tailor onsite training to align with customer-specific requirements.

• Oversee integration processes to fulfill customer expectations and deadlines.

• Carry out exit interviews, present integration outcomes, and ensure customer satisfaction.

• Investigate issues, identify likely causes, rule out alternatives, propose solutions, and document results.

• Maintain technical proficiency with assigned instruments, tools, and methodologies.

• Adhere to TAS work processes for integration, complaints, time tracking, activity logging, and TOR documentation.

• Collaborate with teams remotely and engage in customer touchpoint teams.

⛳️ Requirements

• A bachelor’s degree in medical technology or clinical laboratory science.

• 3 to 5 years of pertinent work experience in a laboratory setting, field service, technical support call center, or with Abbott Diagnostics products, assays, or instruments.

• Current residency in the San Francisco Bay area or Salt Lake City, UT area.

• Willingness to travel up to 90% of the time.

• Convenient access to a major metropolitan airport.

• Technical proficiency with assigned instruments and relevant job tools and processes.

• Capability to follow TAS work processes, including those related to integration, complaints, time tracking, activity recording, and TOR documentation.

• Competence in troubleshooting instrument and reagent issues.

• Ability to assist with regulatory and validation needs.

• Valid driver's license for operating a personal or company vehicle.

🏝️ Benefits

• Opportunities for career advancement within an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement support.

• Freedom 2 Save program for student debt relief.

• FreeU educational benefit towards obtaining a bachelor’s degree.

• A variety of diverse career paths.

• Comprehensive health and wellness benefits.