Technical Accounts Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Facilitating communication between the Client and internal teams.

• Serving as the Client’s representative within the Casino Platform.

• Supporting the Client with technical inquiries and issues through the helpdesk.

• Conducting initial troubleshooting, debugging, and issue iteration.

• Escalating unresolved cases to relevant teams.

• Prioritizing and managing the Client's requests and issues effectively.

• Advising the Client on their utilization of our product.

• Acting as a stakeholder for product requests relevant to the client.

• Iterating on the client's ideas and challenges to customize our product to their needs.

• Engaging in proactive monitoring of the Client's system and its metrics, encompassing both technical and business aspects.

⛳️ Requirements

• Fluency or proficiency in English, at a minimum of B2 level or higher.

• Fluency or proficiency in Russian, at a minimum of C1 level or higher.

• Excellent soft skills, emphasizing communication for both technical and non-technical audiences, conflict resolution, and collaboration within cross-functional teams.

• Strong analytical thinking abilities, including the capacity to differentiate correlation from causation, identify patterns, solve complex issues, and think critically under pressure.

• Experience with business analysis and product management processes to ensure technical solutions meet customer needs.

• Prior experience in large-scale software development settings, including customer-facing positions.

• Familiarity with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA.

• Proficient in analyzing datasets to derive actionable insights and inform decision-making.

• Experience with GitLab CI/CD pipelines and an understanding of data-driven systems.

• Good command of markup web languages (HTML, CSS).

🏝️ Benefits

• Full-time remote work options along with flexible working hours.

• Private insurance coverage.

• An additional day off for every calendar year.

• Compensation for a sports program.

• Comprehensive Mental Health Programme.

• Complimentary online English lessons with a native speaker.

• A generous referral program.

• Opportunities for training, internal workshops, and participation in international professional conferences and corporate events.