Technical Account Manager, SIEM / Security Analytics, Dutch

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Act as a proficient user of the Anomali Platform; assist our customers in maximizing their success with the technology

• Foster strong relationships with customers, particularly with key stakeholders

• Respond to technical inquiries from customers; proactively identify and resolve issues

• Offer advice, guidance, and technical expertise to ensure effective use and adoption

• Manage customer expectations while holding them responsible

• Serve as your customer’s advocate and internal supporter

• Encourage advocacy

• Monitor key account metrics; communicate progress to both internal and external stakeholders

• Collaborate with Onboarding Engineers to guarantee a seamless transition

• Work with Technical Support to ensure swift resolution of customer issues

• Coordinate with Engineering to address reported customer issues

• Partner with Sales to deliver an outstanding customer experience

• Collaborate with Product Management to promote customer feature requests

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. An additional 3 years of relevant experience may be considered in lieu of a degree.

• Professional fluency in Dutch and English is mandatory. Proficiency in additional regional languages such as German, French, or others is preferred.

• Demonstrated experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, ideally in a SaaS or technology company with expertise in cybersecurity technologies and architectures, covering areas such as:

• o SOAR

• o SIEM

• o Firewalls

• o EDR / XDR

• o Security Controls & Logs

• Extensive experience working with enterprise accounts, SecOps, and Threat Intel

• Proficiency with at least one SIEM product (e.g., Splunk, QRadar, Arcsight, etc.)

• Strong understanding of general networking concepts and proficiency with various Operating Systems; adept with relevant log telemetry (network, identity, etc.)

• Experience in managing multiple stakeholders and projects as both a leader and team player

• Customer-first mindset; a listener who is attentive to customer needs

• Critical thinker with problem-solving abilities; enjoys tackling technical and complex issues

• Able to perform well under pressure in a fast-paced environment

• Outstanding communication, presentation, and interpersonal skills, with the capability to convey technical concepts to non-technical audiences

• Familiarity with Gainsight, SalesForce, and JIRA is preferred

• Willingness to travel up to 25% of the time

• Residing in and authorized to work in the Netherlands

🏝️ Benefits

• 12,000 Euro bonus

• Equity