Technical Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as a regular weekly point of contact for the client, overseeing daily business-as-usual (BAU) operations and ensuring prompt execution through personal accountability, internal collaboration, and efficient utilization of available resources.

• Formulate and manage channel implementation strategies that are in line with technical channel requirements and Rithum's platform capabilities.

• Propel tactical execution strategies throughout the Rithum platform, encompassing operational workflows and commercial tactics such as repricing, promotional planning, and algorithmic optimization to improve visibility and maximize revenue conversion.

• Perform technical reviews to identify optimization opportunities and provide forward-thinking recommendations that align with client objectives.

• Serve as a reliable technical advisor, assisting clients in overcoming challenges and realizing value through the effective use of Rithum’s solutions.

• Take ownership of resolving complex technical challenges in partnership with Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum’s internal teams to ensure clarity and streamlined execution.

• Assist in technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

• Maintain comprehensive knowledge of platform functionality, data flows, and emerging capabilities.

⛳️ Requirements

• Minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS context, or in a marketplace position with a brand or retailer.

• Proven track record of supporting enterprise or strategic clients with technical onboarding, platform integration, and continuous optimization.

• Strong proficiency in Excel.

• Foundational knowledge of channel requirements, data mapping, and feed architecture.

• Demonstrated capability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Proven proficiency with Microsoft Copilot and comfort in utilizing AI-driven tools within daily workflows, with a continuous interest in emerging technologies.

• Proficiency in platforms such as Salesforce, JIRA, or comparable workflow/project tracking tools.

• Exceptional problem-solving skills, focusing on root cause analysis and resolution.

• Strong verbal and written communication abilities.

🏝️ Benefits

• Medical, dental, and vision coverage: Affordable healthcare plans and company HSA contributions starting on Day 1.

• A 6% 401(k) match.

• Competitive time-off package including 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; PTO increases to 22 days after 3 years of service and to 25 days after 5 years.

• 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance equal to 2 times the salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month remote work stipend for internet expenses.

• Culture and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution match up to $250 per year.