Tech Support Specialist – Website & Platform Support

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Diagnose and address issues related to websites, including errors, bugs, and performance challenges.

• Determine the underlying causes of technical problems across various WordPress sites.

• Repair malfunctioning features such as forms, links, plugins, or scripts.

• Oversee plugin updates and resolve any compatibility issues that arise.

• Troubleshoot conflicts that may occur between themes, plugins, or custom code.

• Ensure the stability of websites following updates or modifications.

• Test and rectify issues with contact forms, lead capture forms, and submission processes.

• Assist with integrations involving CRM systems, email tools, or tracking platforms.

• Guarantee that data is accurately captured and transmitted.

• Address loading speed concerns and fundamental performance issues.

• Monitor for any error messages or signs of downtime.

• Respond to assigned technical tickets and tasks promptly.

• Investigate issues reported by internal teams or clients effectively.

• Deliver clear resolutions within agreed-upon turnaround times.

• Collaborate with website editors, developers, and marketing teams.

• Escalate complex issues as necessary.

• Offer insights on recurring technical challenges.

⛳️ Requirements

• Extensive experience in troubleshooting WordPress websites.

• Knowledge of the interactions between plugins, themes, and CMS systems.

• Fundamental understanding of HTML, CSS, and website architecture.

• Proven experience in diagnosing and resolving technical website issues.

• Familiarity with forms, APIs, and third-party integrations is a plus.

• Strong problem-solving abilities and analytical skills.

• Capability to work independently and resolve issues with minimal supervision.

• Meticulous attention to detail and a systematic approach to debugging.

🏝️ Benefits

• Remote working.