Tech Support Engineer

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Deliver prompt technical support and achieve first-call resolution through incoming calls, community inquiries, and email communications.

• Diagnose and resolve a range of technical issues related to hardware and software, from straightforward to highly complex.

• Collaborate with various teams to address or escalate product-related challenges.

• Offer periodic on-site assistance for service projects, events, installations, and technical support.

• Develop and refresh internal and external knowledge base articles.

• Engage with customers while utilizing Salesforce to document detailed troubleshooting notes, action plans, and site-specific details.

• Participate in shift work and an after-hours rotation, including nights, weekends, and holidays.

• Take part in technical training on new products and systems.

⛳️ Requirements

• An associate degree is required; a bachelor’s degree is preferred.

• Coursework or a major in electronics, networking, computers, information systems, network and security administration, electronics technology, or computer engineering technology is ideal.

• Candidates with non-technical majors will be considered if they have prior experience showcasing their technical learning abilities and aptitude.

• Capability to quickly grasp and retain technical concepts and effectively communicate them to customers with varying levels of technical expertise.

• Proven experience in positively interacting with a diverse range of individuals in a professional manner.

• Proficient computer skills, including internet navigation, word processing, spreadsheet management, and familiarity with Microsoft operating systems.

• Ability to work independently from a home office setting.

• Willingness to travel to South Dakota up to two times per year for training purposes.

• Must be able to travel by air and ground and adhere to the Daktronics Driver Eligibility Policy.

• Proficiency in written and spoken English is required.

• Candidates must be at least 18 years old.

• Eligibility to work in the United States is mandatory.

• Please note that Daktronics does not sponsor, renew, or extend immigration visas for this role.

🏝️ Benefits

• Competitive compensation package.

• Meaningful benefits offered.

• Flexible work opportunities available.

• Potential for career growth.

• Option to work from a home office.

• Travel to South Dakota up to twice per year for training.