Tech Customer Support Analyst III

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide second-level technical assistance across various platforms and disciplines.

• Address incidents and service requests with a sense of professionalism and urgency.

• Offer clear, concise, and timely updates to stakeholders regarding issue status and workload.

• Identify and tackle project-related challenges to ensure seamless execution and successful outcomes.

• Collaborate with cross-functional teams to achieve project objectives.

• Adhere to security protocols for the proper delegation of accounts and privileges.

• Effectively manage customer support cases in accordance with established support protocols and service standards.

• Actively seek opportunities to enhance system operations, focusing on automation and cost reduction.

⛳️ Requirements

• 2–3 years of relevant experience in application support or customer-facing roles.

• Strong analytical and troubleshooting abilities.

• Proficient in PC environments, including Windows OS, internet usage, and web browsers.

• Capable of working during overlapping hours with UK/USA time zones.

• Experience with SQL and DevTools is preferred.

• Familiarity with databases and cloud technologies is a plus.

🏝️ Benefits

• Country-specific benefits.