Team Manager – Service Delivery Management

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee, mentor, and provide guidance to Service Product Providers.

• Manage the planning, development, and execution of customized service product experiences within virtual schools.

• Establish and uphold service quality, consistency in delivery, design principles, guidelines, and quality benchmarks.

• Promote professional development, clarify roles, encourage collaboration, facilitate learning, provide feedback, and drive continuous improvement.

• Work in partnership with Service Product Managers, teams that interface with schools, as well as Research & Efficacy, Accountability, Product, and Technology departments.

• Assist with pilot programs, enhancements, change management, and the evolution of service product offerings.

• Utilize feedback from schools, participation metrics, delivery insights, research findings, and practitioner input to enhance service products.

• Track adoption rates, engagement levels, fidelity to practices, delivery effectiveness, trends, risks, and opportunities.

• Manage a limited caseload of schools and personally provide customized professional learning service products.

• Collaborate with school-based personnel to modify and deliver learning experiences that cater to the needs of schools and specific roles.

• Act as a proactive partner through facilitation, coaching, and practical learning support.

• Exemplify exceptional service delivery and relay insights from frontline schools back to the team.

⛳️ Requirements

• A Bachelor's degree is required.

• A Master's degree is preferred.

• Proven experience in leading teams focused on delivering professional learning.

• Demonstrated capability in managing school-facing initiatives and navigating complex stakeholder relationships.

• Experience in designing professional learning or educational products is essential.

• Strong grasp of adult learning principles.

• Experience in cross-functional collaboration within roadmap-driven settings.

• Excellent communication, coaching, and teamwork skills.

• Experience in virtual or blended learning environments is preferred.

🏝️ Benefits

• Eligible for Pearson’s annual incentive program.

• Benefits information is available via the referenced benefits link.