Task Support Advocate

This is a fully remote position, open to applicants in Poland.

📋 Description

• Comprehend the business requirements for each program you are assigned to and effectively implement the Standard Operating Procedures (SOPs) for those programs.

• Take thorough notes while executing your primary responsibilities and offer suggestions to your team leader on potential improvements.

• Proactively resolve user issues primarily through live channels, ensuring that you meet and exceed key performance indicators (KPIs) related to customer satisfaction, productivity, and accuracy.

• Manage your time effectively to conduct relevant phone calls while ensuring quality interactions.

• Establish connections and trust with stakeholders, going the extra mile to deliver an outstanding experience and address their queries accurately on the first attempt.

• Stay organized, accountable, and responsible by utilizing your resources to remain updated on all SOPs and program modifications as they arise.

⛳️ Requirements

• At least 6 months of experience in customer service, contact centers, or a similar field.

• Exceptional customer service skills: You should demonstrate empathy, courtesy, kindness, efficiency, confidence, and helpfulness.

• Exemplifies excellent time management and takes pride in delivering quality work.

• Proficient typing skills and adaptable to navigating online tools and systems.

• Strong written and verbal communication skills: possess a solid command of grammar and spelling.

• Excellent communication abilities: Capable of articulating persuasively over the phone to engage potential customers.

• Strong critical thinking skills with a knack for problem-solving.

• Interpersonal skills: Open to others' ideas and willing to try new approaches.

• Resilience and persistence: Ready to face rejection and continuously pursue leads.

• Prior experience in sales via phone, particularly in cold calling, is preferred.

• Capability to take ownership and resolve issues independently.

• Available for full-time work (40 hours per week).

• Fluency in English is required.

• Must be eligible to work in Poland; relocation assistance will not be provided for this position.

🏝️ Benefits

• Employer-paid health insurance

• 401k match with immediate vesting

• Generous and flexible time off

• Two company-wide closure weeks

• Taskrabbit product stipends

• Wellness, productivity, and education stipends

• IKEA discounts

• Reproductive health support

• Benefits vary by country of employment.