Systems Support Specialist II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Diagnose and resolve issues with Windows devices, Microsoft 365, network infrastructure, and VoIP systems.

• Manage client communications, fostering relationships, setting expectations, and ensuring favorable outcomes.

• Organize and prioritize the ticketing system.

• Address escalations through warm transfers.

• Develop and enhance knowledge-base documentation.

• Serve as a liaison between clients and vendors to facilitate incident resolution.

• Engage in weekly meetings and participate in team-led training sessions.

• Maintain accountability, deliver proactive service, and provide outstanding customer support.

⛳️ Requirements

• Practical experience in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.

• Strong familiarity with Microsoft 365, Hyper-V, DNS, and DHCP.

• Understanding of advanced networking concepts.

• Capability to troubleshoot firewalls, switches, and Wi-Fi networks.

• Exceptional customer service abilities, with a talent for building trust and resolving challenging situations.

• Experience in creating internal documentation.

• Proficiency with remote access solutions like Remote Desktop and RemoteApps.

• Willingness to learn and a collaborative mindset.

🏝️ Benefits

• Access to top-tier tools and valuable documentation.

• Team-led training and exposure to innovative technology.

• Genuine opportunities for career advancement.

• Support for your professional journey.

• A culture that values employee input and ideas in shaping processes.

• Company rewards initiative and emphasizes growth.