System & Network Engineer, Level II

📋 Description

• Administer and oversee client network infrastructures, encompassing routers, switches, firewalls, and wireless technologies from providers like Cisco, SonicWall, and Palo Alto.

• Manage and sustain server environments, both on-premises and cloud-based, utilizing Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.

• Support and oversee Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud services.

• Implement and uphold firewalls and VPN solutions like Cisco AnyConnect, Meraki, SonicWall, and Fortinet to guarantee secure remote access and data protection.

• Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.

• Conduct regular security assessments, vulnerability scans, and patch management to ensure adherence to security best practices.

• Collaborate with clients to formulate and execute disaster recovery and business continuity plans.

• Deliver Level 1 and Level 2 technical support for system, network, and application-related issues.

• Utilize remote management tools to diagnose and resolve issues promptly, ensuring minimal disruption to client operations.

• Troubleshoot a variety of issues across client environments, ranging from straightforward desktop problems to intricate network challenges.

• Manage VMWare environments, including the setup, configuration, and upkeep of virtual servers.

• Offer expertise in cloud services, particularly Azure, to meet client demands for scalable and resilient infrastructure.

• Collaborate with both internal and external teams to deliver effective IT solutions and support.

• Employ ticketing systems like ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely fashion.

• Ensure comprehensive documentation of all configurations, troubleshooting actions, and solutions within the ticketing system.

• Proactively monitor network and system performance, utilizing monitoring tools to identify and resolve potential issues before they affect client operations.

• Provide regular reports on system performance, uptime, and security incidents to management and clients.

⛳️ Requirements

• **3-4 years** of experience as a System and Network Administrator, demonstrating a solid record of installing, configuring, maintaining, and troubleshooting network and data center technologies.

• **3-4 years** of experience in a helpdesk or technical support position, delivering frontline support and resolving issues through ticketing systems.

• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP).

🏝️ Benefits

• **🏥 HMO Coverage (with dependent option, if applicable)**

• **📋 Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG, 13th Month Pay)**

• **🏠 Permanent Work-From-Home Setup**

• **🌍 Work with Diverse International Clients and Colleagues**

• **🚀 Career Growth & Advancement Opportunities**

• **📈 Continuous Learning & Skill Development**

• **🤝 Collaborative and Supportive Team Environment**

• **💻 Equipment Provided (After 3 months)**