Support Specialist, Level 1

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage requests for user onboarding and offboarding

• Process requests for hardware and software while collaborating with relevant teams

• Troubleshoot common IT-related issues

• Serve as the initial point of contact for product-related tickets

• Collect necessary information from the reporter

• Address straightforward product inquiries

• Create and oversee user accounts across OE platforms

• Review issue tickets submitted by internal teams after events

• Perform routine Salesforce administrative tasks, including merging duplicate records

• Utilize the Product Knowledge Base as the primary resource for resolving issues

⛳️ Requirements

• Minimum of 1 year of experience in a support, helpdesk, or operations position

• Familiarity with IT support tasks such as user administration, hardware requests, or software troubleshooting

• Experience with a ticketing or CRM system (e.g., Freshdesk, Zendesk, Salesforce, Jira)

• Background in a SaaS, virtual events, or technology services environment is advantageous

🏝️ Benefits

• Fully remote work environment

• Access to a specialist virtual events technology company that serves investment banks and corporate IR teams

• A supportive team culture with a defined development pathway

• Flexibility for remote work