Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver customer support through phone, email, and chat promptly.

• Evaluate, categorize, and resolve cases requiring technical assistance, ensuring all necessary troubleshooting measures are implemented before escalating to the appropriate department.

• Take the initiative to enhance work processes proactively.

⛳️ Requirements

• Exceptional English communication skills: verbal, written, and reading – MUST

• At least 2 years of demonstrated experience in customer support or technical support roles – MUST

• Familiarity with point-of-sale systems or property management systems in the hospitality sector – ADVANTAGE

• Background in supporting eCommerce businesses using platforms like Shopify, WooCommerce, or ShipStation – ADVANTAGE

• Solid knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom – ADVANTAGE

• Ability to learn swiftly and manage multiple tasks, as we support several clients/accounts concurrently.

• Willingness to work on a flexible schedule, including night shifts, overtime, and swing shifts, as the team provides 24/7 support.

• Professional working environment: high-quality computer, headsets, and stable internet connection.

🏝️ Benefits

• Fully remote, long-term opportunity

• Work directly with US-based teams

• Rotating Schedule

• Clear processes and structured work

• Opportunity to advance into higher-level roles