CPC Processor I, Customer Support

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Work a shift of 8.5 hours scheduled between 8:00 AM and 9:00 PM EST, with the specific schedule based on business requirements.

• Respond promptly and accurately to release-of-information telephone calls and inquiries.

• Conduct telephone interactions while ensuring excellent customer service.

• Review, research, resolve, and reply to inquiries received through phone, email, or written correspondence.

• Document all calls, inquiries, and resolutions in the appropriate software systems.

• Adhere to department- and site-specific processes and procedures.

• Meet and uphold productivity and quality assurance standards.

• Follow company policies and procedures diligently.

• Maintain strict confidentiality regarding information encountered in the role.

• Uphold professionalism and foster rapport with colleagues and management.

• Communicate any problems, complaints, and incidents promptly to team members and management.

• Execute tasks according to provided training, guidance, and facility-specific protocols.

• Attend mandatory employee meetings and training sessions as directed.

• Maintain acceptable attendance and report to work as scheduled.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• A friendly and professional communication style.

• Strong customer service skills.

• Experience with a multi-line phone system is essential.

• Proficient in MS Office at an intermediate to advanced level.

• A year of experience with MS Office is advantageous.

• Background in data entry, medical records, healthcare, insurance claims processing, and document proofreading/editing is beneficial.

• Ability to remain organized while working efficiently.

• Excellent attention to detail.

• Successful completion of the annual Introductory HIPAA examination.

• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

• Must provide high-speed internet and a distraction-free remote work setting.

• This position does not qualify for employment sponsorship.

🏝️ Benefits

• Remote work arrangement.

• High-speed internet connection is required for remote work, in accordance with applicable expense reimbursement policies (if any).

• Work environment that is free from distractions.

• Post-offer health screenings and vaccinations as mandated by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.