Support Engineer – Tier 1, Salesforce Certified

📋 Description

• Engage directly with customers to address intricate Salesforce/Litify issues and respond to technical inquiries.

• Diagnose complex problems and swiftly differentiate between configuration errors, product bugs, and Salesforce platform issues.

• Replicate issues within Salesforce sandboxes and demonstration organizations.

• Detect potential product bugs and supply all pertinent information (issue details, reproduction steps, etc.) to Litify Tier 2 Support.

• Collaborate closely with Customer Success Managers to explore potential solutions and determine next steps.

• Execute basic configuration adjustments in Salesforce (Modify Permissions, Update Records, Adjust Automations [Flows, etc.]).

• Take part in special projects, including providing support for beta products.

• Create knowledgebase articles and video tutorials for the Litify Community.

• Foster a culture of collaboration, continuous improvement, and positivity within Support Engineering.

⛳️ Requirements

• 1-3 years of experience in a technical customer-facing role (preferably within the SaaS industry).

• 1-3 years of experience with Salesforce and relevant Salesforce certifications such as ADM-201.

• A passion for solving puzzles, troubleshooting, problem-solving, and learning something new on a daily basis.

• Familiarity with a ticketing system (preferably Atlassian Jira and Service Cloud).

• Exceptional judgment, analytical skills, and meticulous attention to detail.

• Excellent time management and organizational abilities.

• Capacity to thrive in a dynamic and fast-paced environment.

• Proficient in conveying technical information to non-technical audiences, tailoring communication to meet customer needs.

• Strong skills in cross-functional collaboration, relationship building, and achieving results.

• Outstanding verbal and written communication skills, capable of presenting a polished, professional, and diplomatic image to all stakeholders.

🏝️ Benefits

• Bonus

• Competitive salary

• Health insurance

• Professional development