Support Engineer – .NET

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Collaborate with Support Specialists to investigate, troubleshoot, and resolve technical issues reported by customers.

• Identify root causes by analyzing application behavior, logs, and relevant data.

• Apply code fixes in .NET-based applications for well-defined, low- to medium-complexity issues, adhering to established development and deployment protocols.

• Write and execute SQL queries, including safe bulk operations (updates/inserts) to address data issues as necessary.

• Reproduce issues in lower environments and validate solutions prior to deployment.

• Manage assigned support cases from start to finish, ensuring timely communication, effective resolution, and validation after fixes are implemented.

• Escalate complex or high-risk issues to senior engineers, providing clear analysis and suggested solutions.

• Work alongside engineering and QA teams to ensure proper testing and release of fixes.

• Document fixes, root causes, and preventive measures within internal knowledge bases.

• Participate in shift handovers to maintain continuity across different time zones.

• Continuously enhance technical expertise related to the product, platform, and support tools.

⛳️ Requirements

• A minimum of 2 years of professional experience in technical support, application support, or software engineering.

• Proficient in .NET / C#, with skills in debugging, fixing bugs, and understanding application flow.

• Strong SQL proficiency, which includes:

• - Writing queries with joins and filters.

• - Data analysis and validation.

• - Experience or familiarity with bulk operations while prioritizing safety and data integrity.

• Excellent troubleshooting and analytical problem-solving abilities.

• A strong sense of ownership and accountability regarding customer-impacting issues.

• Effective written and verbal communication skills in English.

• Capability to work responsibly with production systems and adhere to change-management processes.

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).

🏝️ Benefits

• We provide:

• - A competitive salary that aligns with the Karachi market.

• - Paid time off and company holidays.

• - Medical insurance coverage.

• - Genuine ownership of production issues along with meaningful technical work.

• - Mentorship from experienced engineers.

• - Clear pathways for career progression.

• - A supportive and collaborative team culture.

• - A stable work schedule that aligns with U.S. business needs.