Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Engage in conversations and address customer emails to resolve the technical issues they encounter.

• Compile a daily report detailing bugs and recurring inquiries from customers.

• Collaborate with the development team to discuss the weekly customer support experience, identify areas for improvement, and determine actions needed for enhanced customer support.

• Draft documentation and maintain records of frequent inquiries and content gaps for the content writing team.

⛳️ Requirements

• A minimum of 2 years of prior experience in Technical product support is essential.

🏝️ Benefits

• Opportunity for remote work experience.