Support Engineer

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Assume responsibility for issues raised by customers and ensure they are resolved effectively.

• Investigate, troubleshoot, and determine solutions to address customer concerns.

• Adhere to established protocols for the appropriate escalation of unresolved matters to relevant internal teams.

• Deliver timely and precise feedback to customers.

• Possess a strong desire for knowledge and consistently seek to enhance both technical and non-technical skills.

⛳️ Requirements

• You are fully fluent in English with exceptional written communication abilities.

• Outstanding customer service skills, complemented by experience in online customer support.

• Proficient in technologies such as Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching mechanisms (object and page).

• Have a solid understanding of WordPress, including database structure, file/directory layout, wp-config.php directives, and other common topics related to WordPress. Experience with WP-CLI is preferred.

• Comfortable operating within a command line environment, including file management, reading and interpreting server logs, and meticulous attention to command line syntax.

• Familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (like GitHub, GitLab, and Bitbucket), npm, or Composer is advantageous.

🏝️ Benefits

• Annual remote expense budget.

• Flexible PTO.

• Paid parental leave.

• Annual professional development budget: available after one year with Kinsta.

• Sabbatical: available after three years with Kinsta (and every three years thereafter).

• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary.

• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.